Shipping & Delivery Policy

Last Updated: [DD Month YYYY]

At Navabloom, we know that flowers often carry a special message. Whether you're celebrating a milestone, surprising someone you love or simply brightening someone's day, we aim to deliver every order with care and attention to detail.

This Shipping & Delivery Policy explains our delivery areas, distance-based delivery fees, available delivery options and what to expect when placing an order with Navabloom.

1. Delivery Areas

Navabloom currently offers local flower delivery within selected service areas in Australia.

Our delivery area is based on the location of our dispatch point and the destinations we can reasonably service.

Current delivery area: [Insert Suburbs, City and State]

Before placing your order, please enter the recipient's complete delivery address at checkout to confirm whether delivery is available.

We may be unable to deliver to addresses outside our designated service area. If your address is not accepted at checkout, please contact us at [Business Email] to enquire about availability.

2. Distance-Based Delivery Fees

Navabloom calculates delivery fees based on the road distance between our dispatch location and the delivery address provided at checkout.

Our delivery fee calculation follows these principles:

• Starting location: [Insert Store or Dispatch Address].

• Distance calculation: [Insert Routing Provider and Road-Distance Calculation Method].

• Delivery rate: [Insert Base Delivery Fee, if applicable, and Rate per Kilometre in AUD].

• Maximum delivery distance: [Insert Maximum Service Distance in Kilometres].

• Additional charges: [Insert Any Applicable Surcharges and the Circumstances in Which They Apply].

Where applicable, the delivery fee is calculated automatically using the configured delivery method and displayed at checkout before payment.

The applicable delivery fee will be included in your order total. Please review the delivery address, fee and total amount before confirming your purchase.

If your address falls outside our delivery limits, or if the delivery fee cannot be calculated, your order may not be eligible for online checkout. Please contact us for assistance.

Any change to the delivery address after an order has been placed may affect the delivery fee and availability. We will communicate any additional charge and obtain your agreement before charging it.

3. Delivery Options

We offer same-day and scheduled delivery where available, subject to product availability, order cut-off times, destination and operational capacity.

Same-Day Delivery

Same-day delivery may be available for eligible orders placed before [Same-Day Order Cut-Off Time] on [Applicable Days].

Availability depends on the delivery address, flower availability, order volume and the time required to prepare your arrangement.

Placing an order does not guarantee same-day delivery unless that option is available and confirmed during checkout.

Scheduled Delivery

Customers may select an available future delivery date and, where offered, a delivery time window at checkout.

Please select your preferred date carefully, particularly for birthdays, anniversaries and other important occasions.

If a selected date or time window cannot be fulfilled, we will contact you to discuss an appropriate alternative.

Delivery Time Windows

Our standard delivery window is [Insert Standard Delivery Window and Australian Time Zone].

Specific delivery times cannot be guaranteed unless expressly confirmed by Navabloom.

We will make reasonable efforts to fulfil the delivery option confirmed at checkout and will communicate material delays where reasonably practicable.

4. Order Processing and Cut-Off Times

Orders are processed according to the selected delivery date, product availability and our operating schedule.

• Operating days: [Insert Operating Days].

• Order cut-off time: [Insert Cut-Off Time and Time Zone].

• Public holidays: [Insert Public Holiday Delivery Policy].

• Peak periods: [Insert Special Arrangements for Valentine's Day, Mother's Day and Other Peak Periods].

Orders received outside our operating hours may be processed on the next operating day, unless another arrangement has been confirmed.

During peak periods, delivery availability may be limited. We recommend ordering in advance for high-demand dates.

5. Delivery Address and Customer Information

Customers are responsible for providing accurate and complete delivery details, including:

• Recipient's full name.

• Complete street address and postcode.

• A valid contact number, where required.

• Apartment, unit, building or access details, where applicable.

• Any relevant delivery instructions.

Please check these details carefully before completing your order.

If you discover an error, contact us as soon as possible at [Business Email] and include your order number.

We will make reasonable efforts to accommodate changes, but changes cannot be guaranteed after an order has entered preparation or dispatch.

Any additional delivery fee resulting from an agreed address change will be communicated before the additional charge is applied.

6. Receiving Your Delivery

Please ensure that the recipient or another authorised person can receive the delivery where required.

If the recipient is unavailable, our delivery team will consider the delivery instructions provided, the security and suitability of the location, and the nature of the flowers.

We will not leave flowers unattended where doing so would be unsafe or unsuitable, or where the delivery instructions or applicable requirements do not permit it.

Depending on the circumstances, we may contact the recipient or purchaser to arrange an appropriate alternative.

Where re-delivery is necessary, any applicable additional fee will be disclosed before it is charged.

Nothing in this section limits your rights where a delivery fails or a product or service does not meet the requirements of Australian Consumer Law.

7. Flower Freshness and Natural Variations

Flowers are natural products, and variations in colour, size, shape, fragrance and seasonal availability are normal.

Although we take care when preparing and transporting arrangements, the appearance of individual blooms may vary from photographs due to natural characteristics and availability.

We aim to supply products that match their descriptions and any applicable representations made at the time of purchase.

If your flowers arrive damaged, are materially different from what was ordered, or otherwise fail to meet applicable consumer guarantees, please contact us so we can assess the issue and provide an appropriate remedy.

8. Flower Substitutions

We make reasonable efforts to supply the flowers, colours and arrangements shown in our product listings.

However, particular flower varieties, colours or accessories may occasionally become unavailable due to seasonal conditions or supplier limitations.

Our substitution policy is based on customer approval.

If a material substitution is required, we will contact you using the details provided with your order and explain the proposed alternative.

We will seek your approval before proceeding with a material substitution.

If you do not approve the proposed alternative, we will discuss the available options with you, which may include selecting another arrangement, rescheduling where appropriate, or cancelling the affected order and providing an applicable refund.

We will not treat silence as approval for a material substitution.

Minor natural variations in individual blooms do not necessarily constitute a substitution. Any material change to the ordered product will be handled in accordance with this policy and applicable consumer law.

9. Delivery Delays

We make reasonable efforts to deliver orders within the confirmed delivery window.

Delays may occur due to traffic, severe weather, road closures, public holidays, unusually high order volumes or other circumstances affecting delivery operations.

If we become aware of a significant delay, we will make reasonable efforts to contact the purchaser using the information provided at checkout.

If an order cannot be delivered within the agreed or a reasonable time, we will work with the customer to determine an appropriate solution in accordance with the circumstances and applicable Australian Consumer Law.

This policy does not exclude any remedies that may be available to you under consumer law.

10. Damaged, Incorrect, Missing or Late Orders

If your order arrives damaged, contains the wrong product, is missing an item or has not arrived as expected, please contact us as soon as reasonably practicable.

Contact: [Business Email]

Phone: [Business Phone, if applicable]

Please provide:

• Your order number.

• The purchaser's name and contact details.

• A description of the issue.

• Photographs of the flowers or packaging, where relevant and reasonably available.

• The confirmed delivery date and address.

We will review the information and respond within [Insert Customer Support Response Time].

Where an order or service does not meet a consumer guarantee, we will provide the remedy required by Australian Consumer Law, as applicable to the circumstances.

Photographs and prompt notification can help us assess a complaint, but they are not intended to remove or restrict any statutory rights.

11. Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at [Business Email].

Please include your order number and the details of your request.

Because flowers are perishable and arrangements may be prepared specifically for an order, changes or cancellations may become difficult once preparation or dispatch has begun.

Order change deadline: [Insert Change Request Deadline].

Cancellation policy: [Insert Cancellation Conditions and Any Applicable Fees].

We will explain whether a requested change or cancellation can be accommodated.

Any cancellation fees, refund conditions or other restrictions will be applied only where permitted by applicable law. Nothing in this policy excludes or limits a consumer's rights to a remedy where required under Australian Consumer Law.

12. Refunds and Consumer Rights

Our products and services are covered by the applicable consumer guarantees under the Australian Consumer Law.

If a product or service fails to meet an applicable consumer guarantee, you may be entitled to a remedy depending on the nature and seriousness of the problem. This may include a refund, replacement, or another appropriate remedy.

Our policy does not provide an automatic right to a refund simply because a customer changes their mind, but any applicable cancellation rights and consumer guarantees remain unaffected.

Any voluntary refund or cancellation policy offered by Navabloom operates in addition to, and does not replace, your statutory rights.

For more information about consumer guarantees, visit the Australian Competition and Consumer Commission (ACCC).

13. Privacy and Delivery Information

We use the purchaser's and recipient's information as reasonably necessary to process orders, arrange delivery, communicate about an order and provide customer support, in accordance with our applicable privacy obligations and Privacy Policy.

Please do not include payment card details or unnecessary sensitive personal information in delivery instructions or support messages.

For further information, please refer to our [Privacy Policy URL].

14. Contact Navabloom

If you have questions about delivery availability, distance-based fees, a scheduled delivery or an existing order, our team is here to help.

Business: Navabloom

Email: info@navabloom.com.au

Phone: 0443 177 059

Business Address: [Registered or Business Address]

Customer Support Hours: [Days, Hours and Australian Time Zone]

ABN: [Australian Business Number, if applicable]

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Our Commitment

At Navabloom, every delivery represents a meaningful moment. We are committed to treating each order with care, communicating clearly and addressing delivery concerns fairly.

Thank you for choosing Navabloom to help make someone's day bloom.